Shipping policy

Last updated: July 27, 2026

This policy explains where we ship, what outbound shipping costs, and how long an order usually takes. Mila Beauty is operated by Scale OS LLC.

Where we ship

We currently accept orders for delivery to the United States, Canada, and Australia.

Shipping cost

Original outbound delivery is free for orders shipped to the United States, Canada, and Australia. The price and order total shown at checkout are final for your purchase from us. You will not be asked to pay additional duties, import taxes, customs charges, or brokerage fees when the order is delivered. If any such charge arises, Scale OS LLC bears it.

This all-inclusive outbound-shipping promise is separate from return shipping under the 100-day trial, which is paid by the customer. The trial lasts for 100 calendar days beginning on delivery; please see our Return and Refund Policy for details.

Processing and delivery

Orders are processed and dispatched from the warehouse within 1–3 business days. After dispatch, delivery takes 3–7 business days. For these shipping timelines, business days are Monday through Saturday. Sunday is not counted.

The processing period and delivery period are separate. Delivery timing begins after dispatch. The stated timeline is an estimate and can be affected by circumstances outside our reasonable control.

If dispatch is delayed

If we learn that we cannot dispatch an order within the stated processing period, we will contact the customer and provide the choices required by applicable law, which may include agreeing to the delay or canceling the unshipped order for a refund.

Delivery addresses

Please review the shipping address carefully before submitting an order. If an address needs to be corrected, contact us as soon as possible. We cannot promise that an address can be changed after an order enters processing or has been dispatched.

Delayed, missing, or damaged deliveries

If tracking or delivery information appears delayed, a package is marked delivered but cannot be found, or an order arrives damaged, contact us with the order number and relevant details. We will review the issue and explain the available next steps. This section does not limit any rights a customer has under applicable law.

Contact

Questions about shipping can be sent to scaleosllc@gmail.com.