Privacy policy

Last updated: July 27, 2026

This Privacy Policy explains how Mila Beauty, operated by Scale OS LLC (“Mila Beauty,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit mila-beauty.co, contact us, or place an order.

Personal information we collect

What we collect depends on how you use the store. It can include:

• contact and account information, such as your name, email address, telephone number, billing address, shipping address, and account details;
• order and transaction information, such as products purchased, order history, payment status, returns, refunds, and customer-support communications;
• payment information processed by our payment providers;
• device, network, and usage information, such as IP address, browser type, device identifiers, cookie data, pages viewed, and interactions with the store; and
• communication preferences and interactions with messages sent through the currently enabled Shopify services.

How we collect information

We collect information directly from you, automatically through the Shopify store and related technologies, and from Shopify and service providers needed to process payments, prevent fraud, fulfill and ship orders, and provide customer support.

How we use information

We may use personal information to:

• provide the store, process payments, fulfill and deliver orders, and manage returns or refunds;
• communicate about orders and respond to questions or requests;
• maintain accounts and customer preferences;
• detect, investigate, and prevent fraud, misuse, security incidents, and illegal activity;
• operate, troubleshoot, secure, and improve the store and customer experience;
• send messages through Shopify Messaging where permitted and subject to available choices; and
• comply with legal obligations, enforce our terms, and protect rights, safety, and property.

How we disclose information

We may disclose personal information to Shopify and to service providers needed for payment processing, hosting, fraud prevention, order fulfillment, shipping, and customer support. Shopify Messaging is used for enabled customer communications. A private custom administration app may process the information necessary to carry out authorized store-management operations. We may also disclose information to professional advisers, regulators, law enforcement, courts, or other parties when reasonably necessary to comply with law or protect rights and safety.

If the business is involved in a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, information may be disclosed as part of that transaction, subject to applicable law.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its platform and services. You can learn more in Shopify’s Privacy for Consumers information.

Cookies and similar technologies

Shopify and the store may use cookies and similar technologies to keep the site and checkout functioning, remember preferences, understand platform and store performance, and prevent fraud. Browser controls and the privacy controls presented on the store can be used to manage available choices. Blocking some cookies can affect store functionality.

Before any off-Shopify advertising pixel, analytics service, external email platform, reviews tool, or other external tracking technology is activated, we must update this Privacy Policy and the store’s cookie disclosures to describe that tool and the choices available to customers.

Marketing choices

You can unsubscribe from promotional messages by using the unsubscribe option provided in the message. Service and transactional messages, such as order updates, may still be sent when necessary. Where applicable law provides an opt-out from the sale or sharing of personal information or from targeted advertising, you can use the privacy controls presented on the store or contact us.

Retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary by the type of information and the reason it is held.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International transfers

We and our service providers may process information in countries other than the country where you live. Those countries may have different data-protection laws. Where required, we use lawful measures intended to protect information transferred internationally.

Your rights and choices

Depending on where you live and subject to legal exceptions, you may have rights to request access to, correction of, or deletion of personal information; obtain a copy of certain information; withdraw consent; object to or restrict certain processing; or opt out of certain sale, sharing, or targeted-advertising uses.

To make a privacy request, contact us using the details below and describe the request. We may need to verify your identity before completing it. You may also use an authorized agent where applicable law allows. We will not discriminate against you for exercising a privacy right.

Children

The store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. A parent or guardian who believes a child provided personal information can contact us to request review or deletion.

Complaints

If you have a privacy concern, contact us first so we can review it. Depending on where you live, you may also have the right to complain to a privacy or data-protection regulator, including the Office of the Privacy Commissioner of Canada or the Office of the Australian Information Commissioner.

Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The current version will be posted here with its updated date.

Contact

Privacy questions and requests can be sent to scaleosllc@gmail.com or mailed to Scale OS LLC, 1309 Coffeen Avenue ste 1200, Sheridan WY 82801, United States.