Refund policy

Last updated: July 27, 2026

We want you to have enough time to use Mila Beauty in your real routine. This Return and Refund Policy explains the operator-approved 100-day trial and how to start a return.

100-day trial

The trial lasts for 100 calendar days beginning on the date your order is delivered. Opened and used products are eligible for return under the trial.

How to start a return

Email scaleosllc@gmail.com within 100 days of delivery and include your order number and a short statement that you want to return the product. We will reply with the return instructions and return destination.

Please do not send a return to the company’s legal or mailing address unless our support team specifically instructs you to use that address.

What must be returned

The complete set must be returned: the Mila Beauty facial cleansing device and the magnetic-clip USB charging cable. Opened and used products qualify, but intentional damage is excluded from the trial.

Return shipping

Original outbound delivery to the United States, Canada, and Australia is free. Return shipping under the 100-day trial is paid by the customer.

Refund processing

For an approved return, we refund the full amount actually paid for the product to the original payment method. After the returned complete set is received and inspected, the refund is processed within 5–10 business days.

Faulty, damaged, unsafe, or misdescribed products

The 100-day trial is in addition to rights that apply by law. It does not limit any non-waivable right or remedy for a product that is faulty, damaged, unsafe, or not as described. Where applicable law requires a different return-cost or remedy rule, that law controls.

Contact

Return and refund questions can be sent to scaleosllc@gmail.com.